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Let's be proud of what we do in social care, let's share the good things that happen and let's remind people to Believe in Good Care.

The care was absolutely fantastic and they will use us in future.  He also said that RM was fantastic.

Steve has had the most impact on grandad.  He had a way of bringing him out of himself that I haven't seen in the years since my grandma passed!  I cannot praise your staff of carers enough.  They were so above and beyond what I thought a carer would be so please, please accept, from the bottom of my heart, my highest gratitude for the care and love that was shown to my grandfather in the 2 short weeks you have cared for him.  Thank you so much for your care and thoughtfulness.

Would like to thank Victoria for all her hard work. Mum had dementia and was particularly difficult towards the end of her life but Victoria coped very well.

Just to respond on feedback about the way Ferenc has been supporting the family.  Before M died, he attended her in hospital, helping ensure the oxygen mask didn’t come off, including staying at her bedside overnight on one occasion.  Last week, following M's passing , Ferenc was discretely around for my father - performing the  ususal duties (meals, support getting in/dressed, medicines,  dealing with visitors etc) but doing so in a way which didn't impinge on us as a family. Wanted to have conversations about M or just to have a quiet time with K.  He judges very skilfully how much to be around and how much to leave us to our own devices.

I should also like to take the opportunity to pass on the family's thanks for the work Neta is doing - we think she is really good and conscientious.

I would like to bring your attention the work of your employee, Maribela.  She has looked after me for some time now and, I have to say, I'm thriving from her dedication.  I would like to thank you for putting her with me.  We click very well and she is very caring.  I really couldn't get a better carer. She is willing to go the extra mile just because she cares.  She's also been great support when my pain has been terrible.

Just wanted to put down in writing that Maddie has excelled again!

I'd be glad if you can pass on to frontline staff and our private providers, my thanks and real appreciation of the efforts made in exceptionally difficult conditions over the  last week to maintain the care service people depend on.  In the sort of weather we've had, even routine operations become problematical, but staff always put in remarkable efforts to keep services available.  I know that a lot of hard work has also been put in behind the scenes by way of coordination and enabling.  Thank you and best wishes.

Just a note to say thank  you to each of you for supporting my client in the rehab flat.  Although it is still very early days in his experience of care at home and moving towards independence, and probably way too soon for him to recognise the difference your team has made, I just want you all to know, without your commitment, support and patience, this gent would not have had the opportunity of Extra Care Housing and would not be starting a new journey in living in the community.  Without you providing substantial support, the only option would have been a nursing home, so thank you all for making a difference.

being a carer is his job but he brings to it such a gentleness, respect, encouragement and genuine "care" for my Dad at all times.

I just wanted to feedback to you some lovely comments made by the Hospice. We provide a fair bit of live-in care to some of their patients and they said the...

Having Sarah visit was so wonderful. She was diplomatic, calm and professional. I feel really well supported by Sarah and the office team.......

Thank you Piers and the Agincare team for helping to organise live in care for Mr S so promptly.......

We are so grateful to Agincare for all the help since the time you have been appointed. I have nothing but praise for your company and, of course, Hilda........

We are all immensely grateful to Sergiu for the exceptional compassion, patience and experience.......

I just wanted to feedback to you some lovely comments made by the Hospice.  We provide a fair bit of live-in care to some of their patients and they said the working relationship between themselves and Agincare live-in care service is going really well and positively.

Having Sarah visit was so wonderful. She was diplomatic, calm and professional. I feel really well supported by Sarah and the office team.......

Thank you Piers and the Agincare team for helping to organise live in care for Mr S so promptly.......

We are so grateful to Agincare for all the help since the time you have been appointed. I have nothing but praise for your company and, of course, Hilda........

Priscilla was an absolute rock when I had to go into hospital.  She managed everything for my wife.  She never complains and was calm and proactive when I was rushed in but I knew that Mrs L was in safe hands.  She’s one of a kind.

Carmen was absolutely fantastic.  Wow …..You couldn’t have put a better care worker with Mrs A.......

H is wonderful with J and receives high praise from all support workers. S's husband said: I am astonished at the quality of care, it runs and the fact that clients get to have such a contribution to the process.

Social Worker is speaking to CQC to say how impressed she is with the transation for Mr & Mrs D from the nursing home to home and how she is impressed with the Agincare folder......

I am very happy with V and A as my team of carers is working out brilliantly. In the past 2 weeks V has enabled me to accomplish some important things. It takes time for care workers to learn my routine. With A and V as my team there is no need to explain anything and I can carry on with my life as normal when there is a changeover. I am achieving more and there has been an increase in my physical stamina over the past few months due to the continuity. I hope the arrangement can continue for as long as possible.

Mrs H's daughter said their experience of Agincare was brilliant and we enabled her mother to have the ending she would have wanted, at home with consistency and lovely care workers. They loved N and said she made all the difference to her mum's quality of life. She would not hesitate to recommend our company to anyone.

All your girls are great. Its the best thing my son did getting your company to come in.

My parents would like to nominate their care worker as care worker of the month for the following reasons: ..........

We have been meaning to write to you for some time now to express our sincere thanks for the care you gave to E over the last couple of years.....

The care was absolutely fantastic and they will use us in future. He also said that RM was fantastic.Steve has had the most impact on grandad. He had a way of bringing him out of himself that I haven't seen in the years since my grandma passed! I cannot praise your staff of carers enough. They were so above and beyond what I thought a carer would be so please, please accept, from the bottom of my heart, my highest gratitude for the care and love that was shown to my grandfather in the 2 short weeks you have cared for him. Thank you so much for your care and thoughtfulness. Would like to thank Victoria for all her hard work. Mum had dementia and was particularly difficult towards the end of her life but Victoria coped very well.Just to respond on feedback about the way Ferenc has been supporting the family. Before M died, he attended her in hospital, helping ensure the oxygen mask didn’t come off, including staying at her bedside overnight on one occasion. Last week, following M's passing , Ferenc was discretely around for my father - performing the ususal duties (meals, support getting in/dressed, medicines, dealing with visitors etc) but doing so in a way which didn't impinge on us as a family. Wanted to have conversations about M or just to have a quiet time with K. He judges very skilfully how much to be around and how much to leave us to our own devices.I should also like to take the opportunity to pass on the family's thanks for the work Neta is doing - we think she is really good and conscientious.I would like to bring your attention the work of your employee, Maribela. She has looked after me for some time now and, I have to say, I'm thriving from her dedication. I would like to thank you for putting her with me. We click very well and she is very caring. I really couldn't get a better carer. She is willing to go the extra mile just because she cares. She's also been great support when my pain has been terrible.Just wanted to put down in writing that Maddie has excelled again!I'd be glad if you can pass on to frontline staff and our private providers, my thanks and real appreciation of the efforts made in exceptionally difficult conditions over the last week to maintain the care service people depend on. In the sort of weather we've had, even routine operations become problematical, but staff always put in remarkable efforts to keep services available. I know that a lot of hard work has also been put in behind the scenes by way of coordination and enabling. Thank you and best wishes.Just a note to say thank you to each of you for supporting my client in the rehab flat. Although it is still very early days in his experience of care at home and moving towards independence, and probably way too soon for him to recognise the difference your team has made, I just want you all to know, without your commitment, support and patience, this gent would not have had the opportunity of Extra Care Housing and would not be starting a new journey in living in the community. Without you providing substantial support, the only option would have been a nursing home, so thank you all for making a difference.

Daughter of Mr S.

I would like to thank you for the sensitivity that you have shown to my father and to me his daughter in arranging full time live in care for my father. Both Dad and I were very impressed with Lisa who came and visited my father in hospital to assess his needs. She spent 90 minutes talking to him, his nurse and myself. Then came and visited his home. To me this demonstrated that she was not only assessing how he was physically and medically but to genuinely get to know him in order to match him as closely as possible to a carer. Throughout the time she spent with Dad she was so empathic, patient and brilliant at drawing out information from him with such ease and showed a deep understanding of the difficulty that he was having coming to terms with losing his independence. She gave both Dad and I confidence in the standard of care we could expect from Agincare and was one of the main reasons we chose your company. You were able to provide a carer so swiftly meaning that the ambition of my father to get out of hospital was met less than a week from interview with Lisa. Emson, in the words of my father is "a gem". I know that being a carer is his job but he brings to it such a gentleness, respect, encouragement and genuine "care" for my Dad at all times. I know that he is there for Dad and this means so much to both of us. Neither Dad or I want me to be the "carer". I want to always be his daughter and he my father, Emson enables that relationship to continue. It sounds rather selfish, but it enables me to continue with my life knowing that Dad is cared for and safe. One hears so much about the care of the elderly (mostly bad) but this is one person who is very positive about the care received to date. Please feel free to share this feedback with the people involved, the customer care people on the phone/backroom people who also made the whole thing from the time I called to the day Emson arrived a smooth and stress free experience .  

Agincare Live-in Care Services Ltd

From one of our Regional Coordinators.

I just wanted to pass on how good and professional Janice was through my time in the home.  I believe this is Janice’s first placement, yet you would not have known it.  She spent time sitting with the client, reassuring her and thoroughly read the care plan.  

Agincare Live-in Care Services Ltd

Client Mrs L.

I’m feeling weal and wobbly but I am well looked after.  Kana is absolutely fantastic , she looks after me so well and we have become great companions.  Kana is not just a care worker, she is a companion and confidant.  She is marvellous.  

Agincare Live-in Care Services Ltd

Client Mr C.

I am very happy with my carer.  Gladys is a wonderful cook and I ‘m being spoilt with her culinary skills!  

Agincare Live-in Care Services Ltd

Daughter of Mrs S.

just a message to say that all is going well. Maria is just brilliant with mum and I could not wish for a better carer.  She is in the best possible hands.  

Agincare Live-in Care Services Ltd

Brother of Mr S reflecting on the Live-in Care service

We are all immensely grateful to Sergiu for the exceptional compassion, patience and experience that he has shown whilst caring for my brother.  His life has undoubtedly been extended and improved as a result.  We would also like to record our appreciation for the excellent support of the relief care worker as well.  

Agincare Live-in Care Services Ltd

I just wanted to feedback to you some lovely comments made by the Hospice. We provide a fair bit of live-in care to some of their patients and they said the working relationship between themselves and Agincare live-in care service is going really well and positively. Agincare Live-in Care Services Ltd

One of our long standing clients, Mrs D, reflecting on the service from Sarah, Dorset’s Regional Coordinator.

Having Sarah visit was so wonderful.  She was diplomatic, calm and professional.  I feel really well supported by Sarah and the office team.  The visits and the calls are very reassuring.  

Agincare Live-in Care Services Ltd

Mr G reflecting on the service from Agincare to his father.

Thank you Piers and the Agincare team for helping to organise live in care for Mr S so promptly.  Thank you so much for the card you very kindly sent us on his passing, it was unexpected and appreciatively received by all the family.  It was most comforting too that her calm and warm presence was with Mr S in his last few hours.  As a final observation, the professional and thoughtful Agincare approach throughout the process was reassuring and appreciated.  

Agincare Live-in Care Services Ltd

Peter, reflecting on his mum’s service.

We are so grateful to Agincare for all the help since the time you have been appointed.  I have nothing but praise for your company and, of course, Hilda.  What a lovely, caring lady she is.  We would really like you to know how much we have appreciated her presence in the home.  For us, the best care person.  

Agincare Live-in Care Services Ltd

Mr L reflecting on our service to his wife during an emergency.

Priscilla was an absolute rock when I had to go into hospital.  She managed everything for my wife.  She never complains and was calm and proactive when I was rushed in but I knew that Mrs L was in safe hands.  She’s one of a kind.   

Agincare Live-in Care Services Ltd

Carmen was absolutely fantastic. Wow …..You couldn’t have put a better care worker with Mrs A. She is getting on great with her – it’s almost as if she is her granddaughter.

Agincare Live-in Care Services Ltd

H is wonderful with J and receives high praise from all support workers.

Agincare Live-in Care Services Ltd

S's husband said: I am astonished at the quality of care, how smoothly it runs and the fact that clients get to have such a contribution to the process.

Agincare Live-in Care Services Ltd

Social Worker is speaking to CQC to say how impressed she is with the transation for Mr & Mrs D from the nursing home to home and how she is impressed with the Agincare folder. The 2 care workers in placement had a very positive, caring attitude and appear to work well together for the couple.

Agincare Live-in Care Services Ltd

I am very happy with V and A as my team of carers is working out brilliantly. In the past 2 weeks V has enabled me to accomplish some important things. It takes time for care workers to learn my routine. With A and V as my team there is no need to explain anything and I can carry on with my life as normal when there is a changeover. I am achieving more and there has been an increase in my physical stamina over the past few months due to the continuity. I hope the arrangement can continue for as long as possible.

Agincare Live-in Care Services Ltd

Mrs H's daughter said their experience of Agincare was brilliant and we enabled her mother to have the ending she would have wanted, at home with consistency and lovely care workers. They loved N and said she made all the difference to her mum's quality of life. She would not hesitate to recommend our company to anyone.

Agincare Live-in Care Services Ltd

All your girls are great. Its the best thing my son did getting your company to come in.

Agincare Live-in Care Services

My parents would like to nominate their care worker as care worker of the month for the following reasons: She listens and takes time and care, she is kind and very thorough in all she does. She takes time and trouble to ensure that all the many tablets that both Mum and Dad have to consume are taken. On occasions when there has been a mix up with the chemist she has been the first to spot it and sort things out. Her care extends to looking out for the wellbeing of the dog and many extra little tasks around the house. Mum and Dad are very grateful for all the care that they received from all the Agincare staff who, without exception, are kind and compassionate people. It has enabled them to stay in their own home and enjoy their independence.

Agincare Live-in Care provided in a person's own home

We have been meaning to write to you for some time now to express our sincere thanks for the care you gave to E over the last couple of years. The care that your team provided enabled her to live at home with some independence for as long as she could and we value that. . E built up relationshps with many of the staff and looked forward to your visits. Thank you once again for all your care and support to E and to us.

Live-in Care provided in a person's own home

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