Menu
Live-in Care 0800 0121 247 Careers 0800 2100 149 Mon - Fri 08:00 - 18:00

Search form

Text Size

Live-in Care Annual Satisfaction Surveys

You are here

Agincare Live-in Care carry out an annual listening survey to our service users and their relatives in addition to Health care proffessionals. In 2017 we sent out over 240 surveys to our service users and recived a 27 responses. Detailed below is the summary of our findings which shows a continued year on year improvement.

96%“Agreed or strongly agreed that their care worker supports them in the way they have agreed.”

59% - strongly agree
37% - agree
4% - disagree
1% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

86%“Agreed or strongly agreed that the service they receive helps them feel in control of their daily lives.”

45% - strongly agree
41% - agree
7% - disagree
0% - stongly disagree
7% - unanswered satisfaction-survey-logo-transparent

89%“Agreed or strongly agreed that the care worker spends time on the things that are most important to them.”

67% - strongly agree
22% - agree
7% - disagree
4% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

67%“Agreed or strongly agreed that they were happy with their break cover when their permanent care worker had a break period.”

22% - strongly agree
45% - agree
26% - disagree
0% - stongly disagree
7% - unansweredsatisfaction-survey-logo-transparent

82%“Agreed or strongly agreed that they knew how to make a complaint raise a concern if they were unhappy with any aspect of the service”

45% - strongly agree
37% - agree
7% - disagree
7% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

96%“Agreed or strongly agreed that they were treated with politeness and respect by their care workers.”

70% - strongly agree
26% - agree
0% - disagree
4% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

96%“Agreed or strongly agreed that they felt comfortable and safe with their care workers.”

63% - strongly agree
33% - agree
4% - disagree
0% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

89%“Agreed or strongly agreed that they knew what to expect from the service provided and were involved in the planning of their care and support.”

52% - strongly agree
37% - agree
4% - disagree
0% - stongly disagree
7% - unanswered satisfaction-survey-logo-transparent

82%“Agreed or strongly agreed that they felt comfortable requested changes to the service they receive.”

41% - strongly agree
41% - agree
0% - disagree
7% - stongly disagree
11% - unanswered satisfaction-survey-logo-transparent

78%“Agreed or strongly agreed that they knew who their regional coordinator was and receive regular contact and support from them.”

37% - strongly agree
41% - agree
11% - disagree
7% - stongly disagree
4% - unanswered satisfaction-survey-logo-transparent

89%“Agreed or strongly agreed that when they contacted the office staff always helpful”

37% - strongly agree
52% - agree
7% - disagree
0% - stongly disagree
4% - unanswered satisfaction-survey-logo-transparent

81%“Agreed or strongly agreed that the service they receive improved their quality of life.”

48% - strongly agree
33% - agree
11% - disagree
4% - stongly disagree
4% - unanswered satisfaction-survey-logo-transparent

89%“Agreed or strongly agreed that they were overall satisfied with the service they receive.”

41% - strongly agree
48% - agree
11% - disagree
0% - stongly disagree
0% - unanswered satisfaction-survey-logo-transparent

89%“Would recommend a friend to Agincare if they needed care.”

>89% - yes
11% - no satisfaction-survey-logo-transparent

Verbatim Comments

At the same time as carrying out the Satisfaction surveys we also ask for comments on the services they have received throughout the year, listed below comments from families and service users. This also gives us a chance to find out where we have been going wrong and also where we have been going right.

I have nothing but praise for your company and, of course, Hilda.

We are so grateful to Agincare for all the help since the time you have been appointed. I have nothing but praise for your company and, of course, Hilda. What a lovely, caring lady she is. We would really like you to know how much we have appreciated her presence in the home. For us, the best care person. satisfaction-survey-logo-transparent

Agincare has proved to be an excellent solution to a very difficult situation.

Agincare has proved to be an excellent solution to a very difficult situation.
The care given me is good, compassionate and thorough,nothing seems to be too much trouble, from the slightest thing, up to dealing with major health problems.The chain of command is very good with a very competent area manager who manages and deals with any queries promptly and efficiently. satisfaction-survey-logo-transparent

Nina has formed such a great relationship with my mum and the family and friends.

We couldn’t have hoped for a better start to my mums care at home.
Nina has been absolutely brilliant nothing is to much trouble for her which has made such a difficult time seem realativly stress free. Nina has formed such a great relationship with my mum and the family and friends. satisfaction-survey-logo-transparent

Winnie couldn’t’ve been better...very helpful, supportive and nothing was ever too much trouble

Regarding Live-in Care worker Winnie M – ‘Winnie couldn’t’ve been better’.
The family said she was ‘one in a million’ and 'Dad was really fond of her’. They found Winnie ‘Very helpful and supportive and nothing was ever too much trouble’ satisfaction-survey-logo-transparent

I would like to take this time to inform you how impressed I have been with Daniel

Upon a visit by Marcus Sapio, Independent Support Assistant from Portsmouth Rehabilitation and Reablement Team at St James’ Hospital, he passed on the following regarding Agincare Live-in care Worker Daniel R
‘I would like to take this time to inform you how impressed I have been with Daniel as a care worker and am very pleased with the level of support he has provided to Mr M’ satisfaction-survey-logo-transparent

Carmen (Live-in care Worker) was ‘absolutely fantastic’...‘couldn’t have put a better care worker with G’

After a visit to G (Service User), Sinead (Social Worker) fed back the following comments about Carmen (Agincare Live-in care Worker)
‘absolutely fantastic’.
Recently Sinead and another healthcare professional had visited G and when they left they both said ‘Wow’ and were singing Carmens praises to her.
Sinead said that we ‘couldn’t have put a better care worker with G’
‘Carmen is getting along so well with her, it’s almost as if she is her Granddaughter’ satisfaction-survey-logo-transparent

Relatives Survey

Agincare Live-in Care carry out an annual listening survey to the relatives and or advocates of our service users. In 2017 we sent out over 240 surveys and recived 54 responses. Detailed below is the summary of our findings which shows a continued year on year improvement.

91%“Always or usually agreed that they and the person receiving care had information about the care service to help them make decisions?”

50% - always
41% - usually
5% - sometimes
4% - never satisfaction-survey-logo-transparent

93%“Always or usually agreed that they felt that the care service meets the needs of the person receiving care”

56% - always
37% - usually
7% - sometimes
0% - never satisfaction-survey-logo-transparent

85%“Always or usually agreed that they are kept up to date with important issues affecting the person receiving care.”

57% - always
28% - usually
15% - sometimes
0% - never satisfaction-survey-logo-transparent

93%“Always or usually agreed that the care service gives the support or care to the person receving it that they expected or agreed.”

58% - always
35% - usually
7% - sometimes
0% - never satisfaction-survey-logo-transparent

89%“Always or usually agreed that the service's care workers have the right skills and experience to look after the person receiving the service”

52% - always
37% - usually
11% - sometimes
0% - never satisfaction-survey-logo-transparent

95%“Always or usually agreed that the care service supports people to live the life they choose.”

52% - always
43% - usually
5% - sometimes
0% - never satisfaction-survey-logo-transparent

24%“Agreed or strongly agreed that they are invited to attend realatives meetings/forums/support groups.”

13% - always
11% - usually
15% - sometimes
61% - never satisfaction-survey-logo-transparent

96%“Always or usually agreed that they were treated with politeness and respect by their care workers.”

50% - always
41% - usually
5% - sometimes
4% - never satisfaction-survey-logo-transparent

84%“Always or usually agreed that the care service responded appropriately if your or the person using the service raised any concerns.”

63% - always
21% - usually
16% - sometimes
4% - never satisfaction-survey-logo-transparent

93%“Always or usually agreed that they felt comfortable requested changes to the service they receive.”

50% - always
41% - usually
5% - sometimes
4% - never satisfaction-survey-logo-transparent

89%“Always or usually agreed that they know how to make a complaint about the care provided by the care service if they need to.”

72% - always
16% - usually
11% - sometimes
0% - never satisfaction-survey-logo-transparent

Verbatim Comments

At the same time as carrying out the Satisfaction surveys we also ask for comments on the services they have received throughout the year, listed below comments from families and service users. This also gives us a chance to find out where we have been going wrong and also where we have been going right.

Mr L reflecting on our service to his wife during an emergency.

Priscilla was an absolute rock when I had to go into hospital. She managed everything for my wife. She never complains and was calm and proactive when I was rushed in but I knew that Mrs L was in safe hands. She’s one of a kind. satisfaction-survey-logo-transparent

Mr G reflecting on the service from Agincare to his father.

Thank you Piers and the Agincare team for helping to organise live in care for Mr S so promptly. Thank you so much for the card you very kindly sent us on his passing, it was unexpected and appreciatively received by all the family. It was most comforting too that her calm and warm presence was with Mr S in his last few hours. As a final observation, the professional and thoughtful Agincare approach throughout the process was reassuring and appreciated. satisfaction-survey-logo-transparent

A husband reflecting on our service to his wife

I am astonished at the quality of care, how smoothly it runs and the fact that clients get to have such a contribution to the process.satisfaction-survey-logo-transparent

Nina has formed such a great relationship with my mum and the family and friends.

We couldn’t have hoped for a better start to my mums care at home.
Nina has been absolutely brilliant nothing is to much trouble for her which has made such a difficult time seem realativly stress free. Nina has formed such a great relationship with my mum and the family and friends. satisfaction-survey-logo-transparent

Comment from Devon NHS

I have only had the best experience with live-in care from your agency satisfaction-survey-logo-transparent

The care worker's faithful companionship and care towards E is always maintained, demonstrating an exceptional level of commitment in difficult circumstances

I particularly want to praise the work of E's live-in carer who provided the most professional and dedicated support to her and whose cheerful personality and loving manner has made a tremendous difference . It is always a pleasure to see her on our regular visits where she goes out of her way to make us welcome and make the time we spend with E so happy. My aunt's house is always clean, fresh and tidy and my aunt was extremely well cared for, her personal needs expertly taken care of and her dignity respected and preserved at all times. The care worker's faithful companionship and care towards E is always maintained, so that everything is done as my aunt wishes, demonstrating an exceptional level of commitment in difficult circumstances.’ satisfaction-survey-logo-transparent

Careers in Care Start Your Future Now

"If you like it you'll love it - you just have to give it a go!"

Sarah from Brighton

FREE
Care Assessment