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Live in Care Winter 2015 Newsletter

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I hope that you are well and prepared for winter. As always, our service continues throughout with no disruption and you can have the reassurance that we have 24 hour emergency on call over the holiday period.

CQC update

We are pleased to report that we have just received very positive feedback from CQC following on from a ‘new approach’ comprehensive inspection in November. Across the 5 Key Questions; is it Safe? Effective? Caring? Responsive? Well Led? – We were found to be compliant and we can now look forward to receiving the full report in due course. Watch this space!

Listening Survey

Our recent listening survey was very successful with over 80 responses from clients and stakeholders. Thank you for taking the time to respond. For your information, please see the survey highlights below which show overall high levels of satisfaction, good suggestions for improvements and many heartwarming compliments for our hard working care staff.

Stay safe and enjoy Christmas

Martin Ross, Director Live-in Care

Date: 
Mar 2016
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