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Specialist end of life or Palliative care

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Our Approach

Agincare provides care and support to many people who have a terminal illness or a progressive, incurable long term condition that have made the decision that they wish to die at home, rather than in a hospice or hospital. We understand that end of life care is perhaps the most difficult of subjects to discuss for all those involved and approach this with professionalism, sensitivity and empathy.

A bespoke plan of care is agreed with all parties involved that fully takes into account the individual's wishes, preferences and spiritual beliefs as well as their medical and social care needs. We will ensure that comfort, companionship, symptom control including pain relief, personal care and nutrition is provided as part of our holistic care provision, by our experienced and knowledgeable staff team.

Our Training

In addition to training and supporting our staff receive to deliver high quality person centred care we ensure that they are competent to specifically deliver end of life care that meets the National End of Life Care Strategy seven principles. These are:

  1. Choices and priorities of the individual are at the centre of planning and delivery
  2. Effective, straightforward, sensitive and open communication between individuals, families, friends and workers underpins all planning and activity. Communication reflects an understanding of the significance of each individual’s beliefs and needs
  3. Delivery through close multidisciplinary and interagency working
  4. Individuals, families and friends are well informed about the range of options and resources available to them to be involved with care planning
  5. Care is delivered in a sensitive, person centred way, taking account of circumstances, wishes and priorities of the individual, family and friends
  6. Care and support are available to anyone affected by the end of life and death of an individual
  7. Staff are supported to develop knowledge, skills and attitudes. Staff take responsibility for, and recognise the importance of, their continuing professional development.

We at Agincare believe that the quality of training enables staff, who frequently deal with end of life care as part of their role, to be entirely focused on people at the end of their lives along with supporting their family and friends. In addition, staff have the experience and training in supporting people with any long term condition they may have such as dementia, Parkinson’s disease etc.

Specialist training is provided to staff through various means to enhance their skills and knowledge throughout their career with Agincare, to continually better meet the needs of the people we are providing end of life care for.

Live-in Care Case Studies

We could not believe that there was a service that could provide support so quickly. We were so surprised when we were told about it. We usually have to fight to get support, but this was so easy. She (the support worker) has been fantastic and made such a difficult time easier. She is such a hard worker and my Mother (Mrs Hammond) told me that she is wonderful. If she says that, it is high praise indeed.

We could not believe that there was a service that could provide support so quickly. We were so surprised when we were told about it. We usually have to fight to get support, but this was so easy. She (the support worker) has been fantastic and made such a difficult time easier. She is such a hard worker and my Mother (Mrs Hammond) told me that she is wonderful. If she says that, it is high praise indeed.

Mrs H lives at home. She is a poorly lady with long-term health needs and mild confusion and requires assistance in all aspects of daily living. Her primary carer was her husband. Mrs H was also supported by the Portsmouth reablement team attached to the hospital to enable her as far as possible.

We could not believe that there was a service that could provide support so quickly. We were so surprised when we were told about it. We usually have to fight to get support, but this was so easy. She (the support worker) has been fantastic and made such a difficult time easier. She is such a hard worker and my Mother (Mrs Hammond) told me that she is wonderful. If she says that, it is high praise indeed.

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